Regardless of what business you are in effective communication skills are essential for success. To ensure successful communications within your organization, it is best to start with the basics - verbal and non-verbal communications.

A key characteristic of effective communication in business is to get your message across to others. This is a process that involves both the sender of the message and the receiver. However, this process leaves lots of room for error, with messages often being misinterpreted by one or more of the parties involved. The result is unnecessary confusion and counter productivity.

A message is successful only when both the sender and the receiver perceive it in the same way.

By successfully getting your message across, you convey your thoughts and ideas effectively. When this does not happen it can result in a communications breakdown that can stand in the way of your goals - both personally and professionally.

Course Aims:

Delegates will...

• know what is required to communicate in a clear and unambiguous manner
• be able to communicate to achieve consensus, understanding and compliance
• know their personal blockages to being assertive
• be able to use a variety of assertiveness techniques in a range of situations

Typical Course Topics:

We also include our lively, challenging team exercise Interpret which explores team communication, the management of information and the planning and implementation of a strategy. Tell me more about Interpret...

Please note that this is a typical course outline. Workshops can be tailored to our clients' specific requirements.

Training methods:

We use a number of training methods on our courses including role-play, workshops and group exercises.

This course features our Key Point Cards which provide delegates with a quick reference back at the workplace.

Who will benefit from this course:

Anyone in your organization who is required to communicate clearly and without ambiguity.

Delegates will receive:

• a course workbook which can be used as a reference book back at the workplace
• a set of our Key Point Cards for communication skills explaining all the tools and techniques

Recommended Duration of Course: 2 days

Recommended Number of Delegates: 6 - 12
Larger groups can be accommodated on request.

Follow-up Support:

Telephone support is available for all course delegates who have any questions after an event.

Related Courses: