Organizations are driven by their business processes. The activities within a business process are the building blocks of the enterprise where value is created and where the majority of resources are consumed. They are the point of connection with customers, vendors and business partners.

Efficient and effective processes contribute to an agile, productive and profitable enterprise. Unfortunately, business processes in many organizations consist of inefficient and redundant activities and outdated business rules and practices that hinder their performance.

The aim of this workshop is to provide you with a practical and effective set of skills, techniques and tools for identifying, mapping, measuring, analysing and improving business processes within your organization.

The scope of this workshop includes: vision and mission development, elements of strategic planning, targetting the right processes for improvement, stakeholder analysis, techniques for mapping and analysing current processes, techniques for designing new processes and gap analysis.

Course Aims:

Delegates will...

understand the various phases in a process modelling project, recognize the need for effective measurements and have experience using some of the modelling and analysis techniques.

Typical Course Agenda:

Introduction to Business Process Modelling

The Transformation Framework

Know your Stakeholders

Targeting the Right Process

Process Modelling Techniques

As-Is Analysis

Sensible Metrics

To-Be Design

Managing The Change

Please note that this is a typical course outline. Workshops can be tailored to our clients' specific requirements.

For a shorter, reduced scope, version of this workshop please see Process Improvement Tools and Techniques

Training methods:

We use a number of training methods on this course including workshops, group exercises and group discussions.

We recommend that we use one of the client's own business processes for the case study so that the exercises and lessons learned can be applied directly to a real situation.

This course features our Key Point Cards which provide delegates with a quick reference back at the workplace.

Who will benefit from this course:

Delegates will receive:

Recommended Duration of Course: 3 days

Recommended Number of Delegates: 6 - 12
Larger groups can be accommodated on request.

Follow-up Support:

Telephone support is available for all course delegates who have any questions after an event.

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